Online stores (WooCommerce and Shopify)

If you also sell on a WooCommerce or Shopify website, you can have each website order appear in your Orders list a few seconds after the customer places it.

• The order arrives as Pending, with the source Website, and its stock is taken like any other order.
• It is matched to your products by SKU, so the SKU on your website must be the same as in Enpod.
• Nothing is sent back to the store (stock and status are not synced).

Connect a store#

1. Go to Settings → Online stores and press Connect a store.
2. Choose the platform and give it a name.
3. You get a webhook address and a secret. The page shows the exact steps for your platform.

WooCommerce#

In your WordPress admin: WooCommerce → Settings → Advanced → Webhooks. Add two webhooks with the same address and secret: topic Order created and topic Order updated (the second catches an order that is paid after it was placed). The secret is made for you.

Shopify#

In your Shopify admin: Settings → Notifications → Webhooks, create a webhook for Order creation (JSON) with the address. Shopify makes its own signing secret (shown at the bottom of that page): paste it into Enpod, because Shopify signs with it.

How orders are received#

• Every call is signed, and the signature is checked, so nobody can send you a fake order.
• The price is what the customer paid for each unit, the delivery fee is the store's shipping, and a paid order is recorded as paid so nothing is left to collect. Everything else is cash on delivery.
• The customer's note goes on the order, and the order's Logs say where it came from.
• Orders that are not yet paid or are cancelled on the website are ignored until they are ready. The same order sent twice never makes two orders.
• If the website cancels an order, your order gets a note (check it before sending). It is never cancelled automatically.

When an order cannot be created#

An unknown SKU, not enough stock, a phone number that is not a Bangladeshi mobile, a blacklisted customer or the plan's order limit stops the order. It is kept, and listed at the top of Settings → Online stores with the customer, the items and the reason.

1. Fix the cause (add the product, add stock and so on).
2. Press Try again. Or press Dismiss if you do not want it.

Nothing a customer ordered is lost.